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  • FAQ
  • Right of withdrawal

Right of withdrawal

You are entitle the right to withdraw from this order, without giving reasons within a period of 14 days from receipt of your order.

To exercise the right of withdrawal, you must notify by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or by registered letter with acknowledgement of receipt at House of Art – Outre-Cour 122- B 4651 Herve Battice (Belgium), of your decision to withdraw of this order.

In the event of withdrawal of this order, we will refund all payments received from you, with the exception of transport costs, according to the following terms:

  • You will need to pay the direct costs of returning the products
  • In the event of cancellation of your order, we will refund all payments received from you, except for the cost of delivery and free delivery fee.
  • The refund will be made no later than 14 days from the day, we are informed of your decision to withdraw your order. We can delay the refund until we have received the products.
  • Goods returned incomplete, altered, damaged and/or soiled by the customer will not be refunded.
  • Products wich are purchased as an order (not held in stock products) cannot be returned.